Warranty Information
Usage Instructions
(Products made after March 1, 2015)
Non-Beautysleep.com Items
It is important to know that Beautysleep.com ONLY can handle returns and warranties for Beautysleep.com orders.
Your mattress warranty is likely covered by the retailer directly. Most retail partners will handle their own warranties. If your retailer has closed, or you've moved out of their service area, reach out to us via email at support@beautysleep.com. We will need verification to determine if we can provide further assistance.
Any non-mattress items may be covered by the manufacturer directly. The process will differ depending on the product type. Please reference the chart below for contact information.
Beautysleep.com Items
Our mattresses are crafted to live a long life helping you wake up better, which is why we offer limited warranties on our products. The limited warranty covers manufacturing defects such as sagging/depressions, flaws in the foam causing it to split or crack, as well as cover defects, such as unraveled stitching. Please note: Sagging/depression requirements will vary based on the type of mattress. Using the law label attached to your mattress, reference the Warranty Code Key below to see the normal body impression allowance. If you're experiencing sagging greater than the allowance listed for your product, or any other issue, you may be experiencing a defect! Out of respect for your time, before submitting a claim we recommend checking two things before submitting a sagging/depression claim.
- Check your foundation. If you're having a mattress issue, we've found that unevenness or sagging can occur when the frame or foundation you're using isn't supporting the mattress properly.
- Rotate your mattress. It's completely normal for the mattress to break in and soften with use over time. We recommend rotating the mattress at least every 6 months to ensure the mattress breaks in appropriately on both sides of the bed. Softening of the mattress from regular use over time is not covered by the warranty.
Okay, checked those things. Now what?
To request a warranty claim, please fill out the Mattress Warranty Form. It should take about 10 minutes and will walk you through the process step-by-step.
Use this form to submit a mattress warranty claim for Beauty Sleep.
WARRANTY FORM
Proper Use:
Use a Beauty Sleep® foundation. An old foundation unit may not provide sufficient support.
If used with a foundation, use a frame that provides rigid center support as well as support for the head, foot, and sides. For any queen or king frame that does not have a metal center support, you must use at least 5 hardwood or metal slats (1" x 4") and add legs to the 3 center slats. By not providing a sufficient supportive frame, damage can occur to the product that will void your warranty.
Examples of Adequate Bed Frames:
If used without a foundation (e.g. with a platform bed), add a solid platform on top of any open slatted mattress support system in which the spaces between the slats are greater than 2 inches (5 centimeters). Hardboard, plywood, particle board or a similar material, inserted between the mattress and the slatted platform, supporting the entire surface of the mattress will provide appropriate support. Use of an open slatted mattress support system in which the spaces between the slats are greater than 2 inches (5 centimeters), without the addition of a solid platform, will damage your mattress and void your warranty.
For all adjustable foundations, which are covered by a separate warranty, please see the owner’s manual for required support.
Use a protector pad on your mattress at all times to protect the condition of your mattress and preserve your warranty rights. Serta Simmons Bedding, LLC reserves the right to refuse service and void the warranty if the mattress or foundation is in an unsanitary condition, if the mattress or foundation has evidence of damage from liquid penetration or use of cleaning fluids, or whenever the product failure is caused by factors other than defective workmanship or materials.
Mattress Care:
If you need to move your mattress, carton or bag it and carry it on its side to avoid damage. Handles are provided to assist in positioning the mattress on the foundation. Using the handles to carry the mattress may tear the fabric.
Do not fold, stand or jump on product as damage can occur.
Do not use cleaning fluids or any type of fabric protection application on your mattress; it may damage some of the materials.
If your mattress has a removable cover, use only a professional dry cleaning service to clean the top cover. Do not machine wash the top cover. Do not remove or wash the bottom cover or the inner mattress cover.
If your Beautyrest®, Simmons®, or Beauty Sleep® product contains memory (viscoelastic) foam, do not use a heating pad or electric blanket.
Do not remove or discard the white law labels or the model name label. These labels serve as a means of identification to establish your warranty rights. If you choose to remove the labels, keep them in a safe place.
DO NOT SMOKE IN BED OR USE OPEN FLAMES (e.g. candles, lighters, matches) ON OR NEAR YOUR BED. Although your new Beautyrest®, Simmons®, or Beauty Sleep® mattress meets the requirements of the Federal Flammability Standard, 16 CFR 1633, when it is used alone or with the foundation(s) specified on the 16 CFR 1633 law tag attached to your mattress, it is not fire-proof. In addition, sheets, blankets and other bedding can ignite and burn rapidly when exposed to open flames.
100-Night In-Home Trial
If within the first 100 nights of receiving delivery of your new Beauty Sleep® MATTRESS, you're not completely satisfied—for any reason—you may return it for a full refund.
Your returned MATTRESS will be recycled. Beauty Sleep® will cover the charges of picking up and recycling your MATTRESS. However, because we cannot handle international shipping and logistics expenses, your mattress must be in the United States at the time you wish to take advantage of the 100-Night Trial Policy (100-Night In-Home Trial).
The Beauty Sleep® 100-Night In-Home Trial is limited to one return per household per year, and it must be exercised directly with Beauty Sleep® no later than the 100th day following delivery of the Product for which you want a refund.
As noted above, our 100-Night In-Home Trial applies only to original purchasers of genuine Beauty Sleep® products who purchased their product(s) directly from the website at www.beautysleep.com. The 100-Night In-Home Trial may not apply, or may apply differently, to purchases of Beauty Sleep® Products via other authorized Beauty Sleep® distribution channels, or from any other (unauthorized) sources. The 100-Night In-Home Trial thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
Limited Warranty
Coverage
Your new Beautyrest®, Simmons®, or Beauty Sleep® mattress or foundation used with proper support is protected by a limited manufacturer’s warranty. The limited warranty covers manufacturing defects in your Beautyrest®, Simmons®, or Beauty Sleep® mattress or foundation including faults in materials or manufacturing defects in the removable fabric cover available on select models. Replacement of one piece due to manufacturing defect does not automatically result in the replacement of any other piece. This limited warranty is provided only to the original purchaser and is not transferable.
Exclusions
This warranty does not apply to and excludes:
- Consumer firmness/comfort preference.
- Normal changes in softness or recovery time of high density foams, including memory foam, due to normal use, temperature, or humidity.
- Normal body impression(s) as indicated by your warranty code (see chart).
- Consumer bed height/weight preference.
- Cover (fabric) and handles.
- Corner guards.
- Bent border/grid wires.
- Burns, cuts or tears.
- Vermin infestations.
- Mattresses or foundations displaying stains or soil that reasonably indicates the presence of potentially dangerous bodily fluids, blood borne pathogens or other substances that could cause injury.
- Mattresses used with an inadequate foundation and/or support system.
- Adjustable foundations (see owner’s manual for details on warranty coverage).
- Merchandise sold “as-is”, “distressed” or “floor model/sample”.
- Claims made outside the 50 United States, District of Columbia, Puerto Rico or U.S. Virgin Islands.
- Transportation, inspection, or removal costs of product, except in California.
Term
The warranty coverage runs from the date of delivery. Replacement of the mattress or foundation does not extend its limited warranty or begin a new limited warranty period. Your warranty period is based on the code printed on your white law label as indicated on the Warranty Code Chart below.
The duration of any applicable implied warranties, including but not limited to the implied warranties of merchantability and fitness, shall not exceed the term of this limited warranty. (Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.) Simmons shall not be liable for incidental or consequential damages that result from the use of your Beautyrest®, Simmons®, or Beauty Sleep® product. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may not apply to you.) No expressed or implied warranties are extended to persons who purchase the product from anyone other than Serta Simmons Bedding, LLC or its authorized dealers, and all warranties to such persons, including the implied warranties of merchantability and fitness, are hereby excluded.
Example Law Label
Warranty Code Key
Service
If your Beautyrest®, Simmons®, or Beauty Sleep® mattress or foundation fails due to a manufacturing defect, the exclusive remedy under this warranty will be replacement of the defective product in the U.S., Puerto Rico or U.S. Virgin Islands. If the Beautyrest®, Simmons®, or Beauty Sleep® product you purchased is discontinued at the time of replacement, a current model of comparable quality and value will be selected.
To receive service under the terms of this warranty contact your original Beautyrest®, Simmons®, or Beauty Sleep dealer. If your original Beautyrest®, Simmons®, or Beauty Sleep® dealer is no longer in business or you have moved outside the service area, please contact support@beautysleep.com. A copy of original bill of sale is needed to determine original date of purchase. Model name label and law label must be provided to identify the bedding and validate this warranty.
Your Rights Under State Law
This warranty gives you specific rights, and you may have other rights, which vary from state to state. This warranty is extended only to the original purchaser from Serta Simmons Bedding, LLC or its authorized dealers.